Accessibility statement for Heart of Suffolk
This accessibility statement applies to https://heartofsuffolk.co.uk/
This website is run by Babergh and Mid Suffolk District Councils.
We want as many people as possible to be able to use this website.
For example, that means you should be able to:
- change colours, contrast levels and fonts using browser or device settings
- zoom in up to 400% without the text spilling off the screen
- navigate most of the website using a keyboard or speech recognition software
- listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is
We know some parts of this website are not fully accessible:
- you cannot modify the line height or spacing of text
- most older PDF documents are not fully accessible to screen reader software
- live video streams do not have captions
- other issues which are described in more detail below
Feedback and contact information
If you find any problems not listed on this page or think we’re not meeting accessibility requirements, email info@heartofsuffolk.co.uk and please address your message to The Manager.
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, email info@heartofsuffolk.co.uk
We’ll consider your request and get back to you in 5 working days.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Technical information about this website’s accessibility
Heart of Suffolk is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
The website has been tested against the Web Content Accessibility Guidelines (WCAG) 2.2 AA standard.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the the non-compliances and exemptions listed below.
Non-accessible content
The content listed below is non-accessible for the following reasons.
Non-compliance with the accessibility regulations
The dropdown menus ‘Business and Investment’ and ‘Explore and Enjoy’ are not accessible using the keyboard. At 200% zoom and more, the hamburger menu is not accessible using the keyboard. This fails WCAG 2.2 success criterion 2.1.1 (keyboard).
The navigation on our ‘Explore page’ (https://heartofsuffolk.co.uk/explore) is incorrectly configured and does not feature entirely discernible text for its links. This fails WCAG 1.3.1, 2.4.4 and 4.1.2 success criterion.
Not all of our content articles have descriptive headings. This fails WCAG 2.2 success criterion 2.1.1 (headings and labels).
Our social media links are missing text alternatives. This fails WCAG 2.2 success criterion 1.1.1 (non-text content).
To address all the above issues, we are planning on redeveloping the site as the contract with our existing developer is coming to an end within six months.
Disproportionate burden
We’ve assessed the viability of fixing the issues with navigation, accessing information, descriptive headings and text alternatives for some links. We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We will fix these issues with a new system, when the supplier contract is up for renewal within six months.
Content that’s not within the scope of the accessibility regulations
PDFs and other documents
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.
Any new PDFs or Word documents we publish will meet accessibility standards.
Live video
We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.
What we’re doing to improve accessibility
We plan to improve accessibility on this website with a new system, when the supplier contract is up for renewal within six months.
Preparation of this accessibility statement
This statement was prepared on 20 January 2026. It was last reviewed on 20 January 2026.
This website was last tested on 20 January 2026 against the WCAG 2.2 AA standard.
The test was carried out by both Babergh and Mid Suffolk District Councils, and Lead Genera (the contracted website developers). The most viewed pages were tested using automated testing tools by our website team. A further audit of the website was carried out to the WCAG 2.2 AA standard.