Boiler Upgrade Scheme
Updated flood support information. If you need to speak to us regarding matters such as housing, waste or street cleansing please contact us.
If you need to speak to us outside our opening hours to report emergency repairs or concerns regarding housing please phone 0808 168 7794.
For flooding, river blockages, or anything that could pose a flood risk, the Environment Agency has a 24/7 incident hotline number – 0800 807060.
Suffolk Highways has an online reporting system for road problems, such as flooding on roads, ditches and streams.
You can visit Suffolk County Council’s website to find out more about road closures, reporting a flood and school closures.
For more information and guidance on flooding, please visit our flooding information page.
Flood Support
If your home was recently flooded, we may be able to support with collecting items that have been damaged or broken. If you need this support, please fill in the below form.
If you are not able to access online services contact 0300 1234 000 (option 7) or visit us at a customer access point and we can help you with this updated flood support information.