Heat Network Efficiency Scheme
Energy Ombudsman extends access to small businesses
Small businesses with fewer than 51 employees are now eligible to access the Energy Ombudsman’s independent dispute resolution services for the first time, following FSB’s campaigning.
The expanded remit, which came into effect on 19 December, allows small businesses to resolve disputes with energy suppliers and energy brokers without resorting to costly and time-consuming court proceedings. Previously, businesses with more than 10 employees had limited options for redress, with court proceedings often being the only route.