Official tourism website

Copyright, terms and conditions, privacy and cookies


You are permitted to print and download extracts from this site on the following bases:

Use of documents and related graphics on this site is for information and/or personal use only;

Any copies of these pages saved to disk or to any other storage medium may only be used for subsequent viewing purposes or to print extracts for personal use;

No documents or related graphics on this site are to be modified in any way;

Graphics on this site are not to be used separately from the accompanying text;

The Heart of Suffolk copyright notice (i.e. © Heart of Suffolk Tourism) must appear in all copies;

No part of this site may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without The Heart of Suffolk's prior written permission;

Any rights not expressly granted in these terms are reserved.

Terms and Conditions

Use of this site constitutes your acceptance of these Terms and Conditions which take effect when you first use this site. The Heart of Suffolk reserves the right to change these terms and conditions at any time by posting changes online. You are responsible for reviewing regularly information posted online to obtain timely notice of such changes. Your continued use of this site after changes are posted constitutes your acceptance of this agreement as modified by the posted changes.

Whilst The Heart of Suffolk endeavours to ensure that this site is normally available 24 hours a day, Heart of Suffolk will not be liable if for any reason the site is unavailable at any time or for any period.

Access to this site may be suspended temporarily or permanently and without notice.

Whilst The Heart of Suffolk endeavours to ensure that the information on this site is correct, no warranty, express or implied, is given as to its accuracy and The Heart of Suffolk does not accept any liability for error or omission.

Part of this site contains materials submitted to The Heart of Suffolk by third parties. Third parties are responsible for ensuring that materials submitted for inclusion on this site complies with national and relevant foreign law. The Heart of Suffolk cannot guarantee the accuracy of this material and hereby expressly disclaims any responsibility for error, omission or inaccuracy in the material, misinterpretation and any all loss, disappointment, negligence or damage caused by reliance on the material contained on this site or any failure or alleged failure in the delivery of the services referred to herein, or in event of the bankruptcy, liquidation or cessation of trade of any company, individual or firm referred to herein. Confirmation of the accuracy and currency in the information should be sought from the establishments concerned.

The Heart of Suffolk shall not be liable for any damages (including, without limitation, damages for loss of business or loss of profits) arising in contract, tort or otherwise from the use of or inability to use this site, or any material contained in it, or from any action or decision taken as a result of using this site or any such material.

The Heart of Suffolk accepts no responsibility for the content of any site to which a hypertext link from this site exists. Such links are provided for your convenience on an ‘as-is’ basis with no warranty, express or implied, for the information provided within them.

If any of these terms should be determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these terms are intended to be effective, then to the extent and within the jurisdiction in which that term is illegal, invalid or enforceable, it shall be severed and deleted from the clause concerned and the remaining terms and conditions shall survive, remain in full force and effect and continue to be binding and enforceable.

By accessing any part of this site, you should be deemed to have accepted these Terms in full.

These Terms shall be governed by and construed in accordance with English law.


Mid Suffolk and Babergh District Councils (‘the Councils’) are both committed to the highest standard and quality of information and every attempt has been made to present up-to-date accurate information. However, the Councils give no warranty as to the accuracy of the information on the Website. The Councils shall not be liable for any losses or damages arising from your use of the Website, including reliance on information contained on the Website, other than in respect of death or personal injury caused by the Councils ' negligence or in respect of fraud.

The information provided on the Website has not been written to meet the individual requirements of Users and it is the responsibility of Users to satisfy themselves prior to using this information in any way that it is suitable for their purposes. Before making any decisions based on any information contained on this Website, Users are strongly advised to refer to alternative independent sources of information to confirm the basis of their decision.

Although the Councils take all reasonable measures to ensure that the information provided to them from third parties is accurate and not defamatory or offensive it cannot control the content or take responsibility for pages maintained by external providers or linked pages.

Privacy Policy

The Heart of Suffolk is committed to protecting your privacy as a user of our website (‘the Site’), and the confidentiality of any personal information that you may provide us with during your visit to the Site.

The Heart of Suffolk abides by the Data Protection Act of 1998 (see and complies with its provisions to ensure that any data you provide is treated accordingly.

Online forms

Any information that you provide online, should it be a request for brochures or an email query, is captured into our database.

Primarily, the information provided is used to fulfil any queries and requests that have been sent to us, and also to keep you updated with news and promotions concerning Suffolk as your holiday destination, should you opt-in to receiving information from us. The gathered information also helps us to improve our website, by making it more personal for each individual user.

This information is confidential and is not passed on to our selected partners without your consent.

You will be able to participate in polls and surveys and you will be able to add photographs to surveys. If you submit personally identifiable information to the Site your display name (but not your email address) will be displayed to other users of the Site after you upload your photos and respond to our surveys.

We will not use your email address or other personally identifiable information to send you commercial or marketing communications without your consent nor provide such information to third party search engines such as Google, or Yahoo unless you consent. This privacy statement only applies to. Third party sites that are linked to from the Site, are not covered by this statement. You should check the privacy policy for the third party site in question to determine how your information will be used when visiting that site.

Cookie Laws

What is a cookie

Cookies are small information files used by websites to distinguish between individual computer terminals so that the pages and functionality of that website can be correctly and securely delivered.

Cookies are fundamental to providing user-friendly online services. The most common functions of e-commerce would be impossible without cookies.

There are two types of cookies that can be used in the Internet that you should be aware of - Session cookies and Persistent cookies. You can read more about these at

Session cookies are deleted when you close your browser and are usually not saved to your computer's hard disk. We use session cookies to:

hold some types of non-private information you provide while using an interactive tool on the website

identify that you have logged in to the site

hold your search criteria while you are carrying out a search of the website

collect anonymous information on website usage to improve the site and service

Persistent cookies remain on your computer for a specified time and so are saved to your computer's hard disk. We use persistent cookies to:

identify that a registered user has returned

securely remember your login User ID - if you have asked to do so

understand how you use our site and obtain information on website usage

Cookie use on our site

We only use Session cookies on this site. They are anonymous cookies that uniquely identify the machine you are using to visit the site for the period of your visit. It ensures we send you the correct information securely as you navigate around the site. It is deleted as you close your browser. It cannot track you journey once you leave the site.

General functional cookie


What is looks like

What is does




This single session cookie contains all the information required to deliver the functionality of the website you are visiting. It does not gather personal data and is required only for the duration of your visit. It allows the authorised visitor to login to secure areas, a shopper to collect items in a basket and purchase them or carry out searches on the site as appropriate.


At End Of Session

Google Analytics cookies


What is looks like

What is does






Google Analytics Identifying Unique Visitors Each unique browser that visits a page on your site is provided with a unique ID via the __utma cookie. In this way, subsequent visits to your website via the same browser are recorded as belonging to the same (unique) visitor. Thus, if a person interacted with your website using both Firefox and Internet Explorer, the Analytics reports would track this activity under two unique visitors. Similarly if the same browser were used by two different visitors, but with a separate computer account for each, the activity would be recorded under two unique visitor IDs. On the other hand, if the browser happens to be used by two different people sharing the same computer account, one unique visitor ID is recorded, even though two unique individuals accessed the site.


Fri, 14 Feb 2014 13:11:57 GMT


What is looks like

What is does




Google Analytics Determining Visitor Session The Google Analytics tracking for ga.js uses two cookies to establish a session. If either of these two cookies are absent, further activity by the user initiates the start of a new session.


Wed, 15 Feb 2012 13:41:57 GMT


What is looks like

What is does





Google Analytics Tracking Traffic Sources & Navigation

When visitors reach your site via a search engine result, a direct link, or an ad that links to your page, Google Analytics stores the type of referral information in a cookie. This cookie gets updated with each subsequent page view to your site; thus it is used to determine visitor navigation within your site.


Thu, 16 Aug 2012 01:11:57 GMT


If you ‘share' content with friends through social networks - such as Facebook, Google and Twitter - you may be sent cookies from these third party websites. We don't control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them.

Click here for more information about Google Analytics

You can find out more about cookies and how they may be deleted or blocked at

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